ORDERING, SHIPPING, &
RETURNS
How do I make an online purchase?
After placing an online order what should I expect?
Can
I check the status of my order online?
How
do I return and exchange an item?
How long until I can expect my refund?
How long will
delivery take?
How much
is shipping?
What major credit cards do you accept?
When will you charge my credit card?
What are my options to pay for my purchase?
Will I receive verification of my online order and shipping?
Will I be notified of a backordered item?
I want to change my order, what do I do?
How would I cancel my order?
How would I change the delivery address of my order?
How do I ship my order to a different address?
Can you ship to PO Boxes and APO addresses?
Can you ship to anywhere in the world?
Can I purchase expedited shipping?
COMMON
QUESTIONS
Where
are you located?
How do I utilize your gift assistance form?
How does your gift reminder service work?
RING & JEWELRY
QUESTIONS
How
do I learn my ring size?
What are typical ring sizes?
What are the various birthstones?
Are half sizes available for your rings?
What do I do if I order the wrong size ring?
Can
I purchase 9 karat jewelry?
Can you explain how to care for my jewelry?
Can I have an item engraved?
GIFT WRAPPING & CERTIFICATES
Does
my jewelry come in a gift box?
Do I have the option of gift wrapping?
Where do you place my gift message?
Can
I purchase gift certificates online?
Can I utilize my gift certificates online?
Do gift certificates include shipping fees?
SECURITY & PRIVACY
Is
it secure to use my credit card online?
Will all my personal information be kept private?
Will you keep my e-mail address private?
Will you keep my mailing address private?
Will you use my private information?
Can I remove my information from e-mail lists?
ORDERING, SHIPPING, & RETURNS
How do I make an online purchase?
Visit our informative order page by clicking
here and all your questions will
be answered.
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After placing an online order what should I expect?
Once we receive your online order you will receive an e-mail verification.
Included in our e-mail is a verification is all the specifics of your
order.
If you need to track your order, please refer to our Order
Status Page and
enter your first and last name. If you do not receive an e-mail from us
please
contact us
to ensure that your order is being processed.
Please note that there
may be a slight delay in verification.
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Can I check the status of my order online?
To check the status of your order please click
here to visit our Order Status
Page. Once there, just fill in your first and last name and e-mail address
and
we'll update you on your order.
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How do I return and exchange an item?
Please click
here to view our complete return policy.
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How long until I can expect my refund?
Once we receive your returned item your refund will appear on your credit
card within one to two billing periods. If your order was paid using a
credit
card your refund will be on the same card. If your order was paid using
a
money order or check then your refund will be mailed back to you in the
from of a check.
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How long will delivery take?
Depending on your destination and what shipping option you choose, your
destination times will vary. Most items ship out within one business day
not including Saturdays or Sundays. We'll e-mail you if there will be
a
delay for any reason. Please click
here to visit our order page for delivery times.
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How much is shipping?
Please note that we utilize a combination of shipping carriers to keep
delivery fees as low as possible. Please note that the shipping carriers
we
use include FedEx, U.P.S., and the U.S. Post Office. It is on our order
form that you will select your shipping option. Just click
here to visit our
Order & Shipping Center for complete shipping information. Once you
choose your option simply add the shipping fee and the cost of the item
and that is your final invoice total.
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What major credit cards do you accept?
We accept Visa, American Express, and MasterCard.
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When will you charge my credit card?
We will only charge your credit card once your item is ready to ship.
The total on your charge card will include the cost of the item and the
shipping fee.
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What are my options to pay for my purchase?
Purchase may be paid for using MasterCard, American Express, Visa,
Money Orders, and Personal Checks.
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Will I receive verification of my online order and
shipping?
Yes. All orders are confirmed via e-mail. Your may check the status of
your
order by visiting our order
status page. Just enter your first, last name and
any questions and we'll e-mail you an update.
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Will I be notified of a backordered item?
Absolutely. If an item is backordered we'll let you know immediately.
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I want to change my order, what do I do?
Assuming your order has not been shipped yet, you can make your change
through our contact
form, phone
or e-mail,.
You can also submit another
order and mention in the comments area to cancel the prior order.
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How would I cancel my order?
If your order has not already been shipped please contact us immediately
via e-mail, contact
form, or phone.
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How would I change the delivery address of my order?
Assuming your order has not been shipped yet simply use our contact
form,
e-mail, or call us.
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How do I ship my order to a different address?
Please note that on our secure online order form your will find separate
input areas for bill to and ship to.
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Can you ship to PO Boxes and APO addresses?
Absolutely. Via U.S. Priority Mail we can ship to both of these destinations.
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Can you ship to anywhere in the world?
Yes we can and please refer to our order
& shipping center to view
international shipping costs and delivery times.
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Can I purchase expedited shipping?
We offer a variety of expedited shipping options. Please refer to our
order & shipping center to
view all our options.
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COMMON QUESTIONS
Where are you located?
We our located in Niles, Il. Our address is PO Box 48274 Niles, IL 60714-0274
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How do I utilize your gift assistance form?
Just click
here to access our gift
assistance form and allow our customer
service team to help you choose a gift and answer any questions you may
have.
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How does your gift reminder service work?
When you Click
here and visit our gift
reminder service you will have an
opportunity to let us know when to remind you of any special occassions.
We will then send you an e-mail on the dates you indicate, so can consider
our jewelry for that special occassion.
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RING
& JEWELRY QUESTIONS
How do I learn my ring size?
Just click
here for complete information on determining your ring size.
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What are typical ring sizes?
Typical ring sizes for ladies are 6, 6 1/2, and 7. The most popular for
gents
are 9, 9 1/2, and 10. All our rings are available in half sizes.
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What are the various birthstones?
Please click
here to visit our birthstone information page.
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Are half sizes available for your rings?
Yes. Our ladies rings come in sizes 4 through 8 1/2, and gents rings are
from 9 through 13.
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What do I do if I order the wrong size ring?
Please click
here for our exchange policy page for complete instructions.
You can also consider a local jeweler to resize the ring.
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Can I purchase 9 karat jewelry?
Since U.S. standards state that no jewelry less than 10 karat can be sold
in
the U.S we do not offer 9 karat jewelry.
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Can you explain how to care for my jewelry?
Please click
here to learn how to care for your jewelry care.
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Can I have an item engraved?
We do not offer engraving. We do however, recommend visiting your local
jeweler for engraving.
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GIFT WRAPPING & CERTIFICATES
Does my jewelry come in a
gift box?
Depending on the piece of jewelry it is shipped in either a gift box or
gift pouch.
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Do I have the option of gift wrapping?
Yes, we do offer professional gift wrapping for a nominal fee of $4.95.
Included in our service is a professionally wrapped gift box plus a
personally written gift card. To choose our gift-wrapping option, please
check the gift wrap box on our order form or enter the item number(s)
of
only those gifts you would like wrapped.
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Where do you place my gift message?
We will include your personal message on a gift card included with your
order.
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Can I purchase gift certificates online?
Absolutely, simply check off gift certificate on our online order form
and
include the dollar value.
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Can I utilize my gift certificates online?
Absolutely, upon check out simply check our gift certificate redemption
box and enter your name, address, city, and zip, so we can refund
you the balance of the gift certificate. Please note that 95% of the certificate's
value must be redeemed through a purchase.
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Do gift certificates include shipping fees?
Each gift certificate order includes standard shipping. If you would like
expedited shipping then our next day and second day rates would apply.
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SECURITY & PRIVACY
Is it secure to use my credit card online?
Absolutely. All order information is received on a 100% Secure SSL server.
Please click here
for a detailed explanation of our web site's security.
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Will all my personal information be kept private?
Absolutely. We never rent or sell customer information. Please refer to
our
Privacy Policy
for a detailed explanation.
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Will you keep my e-mail address private?
Yes
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Will you keep my mailing address private?
Yes
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Will you use my private information?
After you place an order with us we will periodically make you aware of
promotions and specials via e-mail. If at any time you would like us to
remove
you from our e-mail lists, please
e-mail us and we will remove your
information from our records.
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Can I remove my information from e-mail lists?
If you prefer not to receive information via e-mail or postal mail please
e-mail
us and we will remove your personal information from our records.
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